Virgin Media Inc. is a British telecommunications corporation. The company provides fibre access, cable tv, mobile telephony, fixed-line telephony systems and a wide range of entertainment and networking services. Virgin Media represents both domestic and industrial clients worldwide.

Virgin Media is the UK’s fastest, easily accessible cable offering fantastic TV bundles and a trophy cabinet to die for.

Benefits of Having a Virgin Media Contract

Some of the accolades acquired over the years include:

● Fastest Broadband Provider
● Customer Speed Satisfaction
● Most Reliable Broadband Provider
● Best Broadband, TV & Home Phone
● Quadplay Provider of the Year

Thanks to the following benefits they offer:

●Downloading speed average of 1,104Mbps.
● Intelligent Wi-Fi.
● Unlimited downloads (no caps on downloads or uploads).
● Free repairs and servicing.
● Ultrafast and ultra-reliable.
● 14-day money-back guarantee.

Required Documents to Request a Cancellation and Company’s Contact Details

No documents are required. Simply make a phone call or write a termination request letter indicating personal details and phone number.

Company’s Details


– Customer Services (from Virgin Media phone or mobile)

– For TV, broadband and fixed line services – 150

– (from any other phone)- 0345 454 1111

– For mobile services – 789

– (from any other phone) – 0345 6000 789

Physical Address:

– Virgin Media Sales Operation Support,

– Diamond Plaza,

– Daleside Road,

– Nottingham,

– Nottinghamshire,

– NG2 3GG

How to Unsubscribe from Virgin Media

For broadband, TV, and phone services:

Termination requests are made via phone call to customer service or by written notice. For the quickest resolution, in the contract cancellation request letter, ensure to indicate the full name, account number, phone number and address.

For mobile services:

Customers have a statutory right to terminate the contract without incurring penalty fees with no reason within the first 14 days. At this point, a full refund for the handset price is offered. Alternatively, one can exchange phones of similar value. To retain your number, Virgin Media will issue a PAC (Porting Authorisation Code). This can be acquired on the online account portal. The other option would be to text PAC, followed by your birth date to 65075. For instance, PAC 26/07/1976.

If number retention is not required, Virgin Media will provide a STAC (Service Termination Authorisation Code). This can be generated by signing in to the online account and make the termination requesting by selecting Switching. An alternate option would be to text STAC, followed by your birth date to 75075. For instance, STAC 26/07/1976.

The STAC or PAC, whichever takes precedence, is then handed to the new service provider. Once the switch takes place, the contract with Virgin Media is automatically terminated, and no further charges are incurred, depending on the existing plan.

Alternatives to Virgin Media

An alternate service provider needs to offer a similar number of channel options and other valuable features for TV services. For mobile services, reliable network connections are vital. With this in mind, the top competitors include:

● BT Group
● Sky TV
● O2 Mobile
● Vodafone
● Talk Talk